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Greenfield Court Care

Overall: Good read more about inspection ratings

The Cuttings, 164 Station View, Harrogate, HG2 7DZ (01423) 888777

Provided and run by:
Harrogate Neighbours Housing Association Limited

Latest inspection summary

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Background to this inspection

Updated 8 October 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency providing personal care to people living in the local community. This service also provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period notice of the inspection because we needed to be sure that the provider or manager would be available to support the inspection.

Inspection activity started on 30 June 2021 and ended on 9 August 2021. We visited the office location on 4 August 2021.

What we did before the inspection

We reviewed information we had received about the service and sought feedback from the local authority and professionals who work with the service.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with one person and five relatives to discuss their experience of the care provided. We contacted a further seven people by telephone. We contacted several care staff and managed to speak with the registered manager, assistant manager, team leader and two care staff.

We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at two staff’s files in relation to recruitment, induction, training and supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

After the inspection

We continued to review information from the inspection and to seek clarification from the provider to validate evidence found.

Overall inspection


Updated 8 October 2021

About the service

Greenfield Court Care is a domiciliary care agency and provides personal care to people living in the local community, as well as in their extra care housing. Within the purpose-built extra care housing there were 55 one or two bedroomed flats and apartments. The service supports older people and younger adults. The service was supporting 68 people of which 53 people were receiving a regulated activity at the time of our inspection.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received a responsive service from caring and committed staff who were appropriately trained and supervised. There were enough staff to meet people’s needs and robust recruitment processes were followed.

People were supported with their communication needs and staff demonstrated effective skills in communication. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff sought people’s consent before delivering care and respected their choices.

Support plans contained information about people’s needs, preferences and goals, so staff had access to the information they needed to support people. People were supported to be independent and to access activities and facilities in the community. There was a system to ensure any complaints were investigated and responded to.

People were supported with their nutritional and health needs. Staff worked with healthcare professionals and specialists when required. People received their medicines as prescribed.

A effective quality assurance system and policies were in place. Staff told us the management team were approachable. The provider had systems in place to safeguard people from abuse and staff demonstrated an awareness of safety and how to minimise risks.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 March 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service was registered.