We carried out a review of the data available to us about SureCare Charnwood & Rushcliffe on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SureCare Charnwood & Rushcliffe, you can give feedback on this service.
Surecare Charnwood & Rushcliffe is a domiciliary service providing personal care and support to people in their own homes. At the time of our inspection there were 31 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care. The service had systems in place to minimise the risk of people coming to avoidable harm and abuse. Staff supported people at agreed times and for agreed durations. People were kept safe from the risk of catching infections when they received care and support from staff.
Staff were trained and experienced to meet people’s needs. They worked collaboratively with health and social care professionals to support people consistently with their health needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and compassionate. They treated people with dignity and respect. The service promoted people’s right to privacy and supported them to maintain their independence. People were involved in decisions about their care.
The care people receive was centred on their individual needs. Where required, staff supported people to maintain connections with their local community. The service had protocols in place to provide effective end of life care.
The service had an inclusive culture. There was open communication with leaders which enabled people to give feedback about the service. There were systems in place to monitor that people received a good quality of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 March 2020 and this is the first inspection.
The last rating for the service under the previous provider was Good, published on 31 August 2018.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.