SureCare Charnwood & Rushcliffe

Updated 20 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 28/06/2022 and ended on 07/07/2022. We visited the location’s office on 28/06/2022.

What we did before the inspection

We reviewed information we had received about the service since registration. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with three people who used the service and seven relatives about their experience of the care provided. We spoke with five members of staff including the nominated individual and registered manager. This included face to face and telephone conversations. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included four people’s care records and medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 20 August 2022

About the service

Surecare Charnwood & Rushcliffe is a domiciliary service providing personal care and support to people in their own homes. At the time of our inspection there were 31 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care. The service had systems in place to minimise the risk of people coming to avoidable harm and abuse. Staff supported people at agreed times and for agreed durations. People were kept safe from the risk of catching infections when they received care and support from staff.

Staff were trained and experienced to meet people’s needs. They worked collaboratively with health and social care professionals to support people consistently with their health needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and compassionate. They treated people with dignity and respect. The service promoted people’s right to privacy and supported them to maintain their independence. People were involved in decisions about their care.

The care people receive was centred on their individual needs. Where required, staff supported people to maintain connections with their local community. The service had protocols in place to provide effective end of life care.

The service had an inclusive culture. There was open communication with leaders which enabled people to give feedback about the service. There were systems in place to monitor that people received a good quality of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 13 March 2020 and this is the first inspection.

The last rating for the service under the previous provider was Good, published on 31 August 2018.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.