• Care Home
  • Care home

Archived: Camellia House Care Home

Overall: Good read more about inspection ratings

34-36, Hoe Lane, Ware, SG12 9NZ (01920) 467508

Provided and run by:
Barchester Hellens Limited

Important: The provider of this service changed. See old profile

All Inspections

3 December 2020

During a routine inspection

About the service

Camellia House care home is a care home providing personal and nursing care to 22 people at the time of the inspection. The service can support up to 54 people.

Camellia House care home consists of three floors. The ground floor had living facilities which included the kitchen, dining rooms, living rooms and people's individual bedrooms, some of which had an en-suite. The second floor had bedrooms and the third floor had a staff room.

People’s experience of using this service and what we found

People had care plans that detailed their support needs. People felt they had control of their lives and staff supported them in the least restrictive way.

Staff knew how to protect people and keep them safe. They had the right skills and knowledge to meet people's needs, and people were happy with how staff supported them.

People and staff confirmed they were given opportunities to make suggestions and provide feedback about the service. There was evidence that people were listened to and their suggestions implemented.

The management team and the provider demonstrated their willingness and commitment to learn lessons and improve the service where required.

Quality monitoring processes were in place and the management team were able to demonstrate they were gathering the information, auditing, analysing and implementing improvements. However, we found some instances where the initial data that was collected was not always followed with documented actions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 April 2020 and this is the first inspection. The service was sold to another company and in which the name of the care home changed to Camellia House. The care home was previously called Highfield Care Home and their rating was inadequate.

Why we inspected

This was a planned inspection.

We looked at infection prevention and control measure in the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.