• Care Home
  • Care home

Archived: Camellia House Care Home

Overall: Good read more about inspection ratings

34-36, Hoe Lane, Ware, SG12 9NZ (01920) 467508

Provided and run by:
Barchester Hellens Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

On this page

Background to this inspection

Updated 20 January 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of one inspector and one Expert by Experience.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Camellia House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave five minutes notice so we could clarify the services COVID-19 Personal Protective Equipment (PPE) practice for visiting professionals and identify persons who were shielding so we could respond accordingly.

What we did before the inspection

We reviewed information we had received about the service since they were registered. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service and nine relatives about their experience of the care provided. We spoke with six members of staff including the provider, registered manager, nursing staff, domestic staff and care workers.

We reviewed a range of records. This included three people's care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with one professional who regularly visit the service.

Overall inspection


Updated 20 January 2021

About the service

Camellia House care home is a care home providing personal and nursing care to 22 people at the time of the inspection. The service can support up to 54 people.

Camellia House care home consists of three floors. The ground floor had living facilities which included the kitchen, dining rooms, living rooms and people's individual bedrooms, some of which had an en-suite. The second floor had bedrooms and the third floor had a staff room.

People’s experience of using this service and what we found

People had care plans that detailed their support needs. People felt they had control of their lives and staff supported them in the least restrictive way.

Staff knew how to protect people and keep them safe. They had the right skills and knowledge to meet people's needs, and people were happy with how staff supported them.

People and staff confirmed they were given opportunities to make suggestions and provide feedback about the service. There was evidence that people were listened to and their suggestions implemented.

The management team and the provider demonstrated their willingness and commitment to learn lessons and improve the service where required.

Quality monitoring processes were in place and the management team were able to demonstrate they were gathering the information, auditing, analysing and implementing improvements. However, we found some instances where the initial data that was collected was not always followed with documented actions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 April 2020 and this is the first inspection. The service was sold to another company and in which the name of the care home changed to Camellia House. The care home was previously called Highfield Care Home and their rating was inadequate.

Why we inspected

This was a planned inspection.

We looked at infection prevention and control measure in the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.