Elysium Care Partnerships Limited - 89 Ewell Road

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Outstanding. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us they liked staff that supported them. Relatives’ comments included, “There’s such a lovely atmosphere [at the home]. It is really person- centred, [staff] do really try hard” and “Yes, the staff are brilliant, I can’t fault them.” A healthcare professional said, “Residents visibly enjoyed spending time with staff and had trusting relationships.”

The caring nature of staff was also reflected in their comments which included, “Working here is very very awesome, and good. Compared to other homes, this is the best place. I love working with the service users, they are great! They make me laugh and enjoy the time I spend with them.” We saw that this was people’s home. Staff observed people from the distance and only stepped in for assistance when they needed help and support to carry out their daily activities.

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider supported people to achieve goals that were important to them depending on their specific interests. For example, they supported one person to achieve a fitness goal that improved their quality of life and they supported another person to undertake an activity that was a personal passion for them.

The provider took account of people’s religious beliefs and supported them to practise their religion. This included supporting people to observe specific religious holidays and organising cultural events.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The culture of the service was aimed at freedom and empowering people to take positive risks. People were always in control and encouraged to make every choice, big or small, contributing to their overall lives and wellbeing. This included a person making a decision about how they wanted to spice their meal and another person telling staff to leave the room so that they had the alone time that they needed. A staff member told us, “As far as I know, it's been a good place [to work] and the residents are happy as far as they have a choice. We are not forcing things on them. [Name of the person] said he doesn't want vegetables this morning. Who am I to impose this on him?! He can have what he wants!” The staff team also followed people’s routines, requests and choices in relation to the activities that they wanted to undertake.

People led on what they wanted to do and had help to plan their activities reflecting on their achievements. They had a choice to take part in a variety of activities of their choosing which included swimming and visiting a nightclub. A healthcare professional said, “It appeared that residents were involved in planning for their own care and have the opportunity to make choices in what happens throughout their day.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff understood people’s needs and were able to identify particular behaviours in different people that needed to be acted on. For example, one person did not express their pain or discomfort to others. The provider had learned to interpret certain cues from the person that required them to take further action and they gave us an example of when they had acted promptly to do so. The provider also worked with people’s families to ensure they supported people through life changes in a way that maintained their wellbeing. The manager gave us an example of how they worked with one person and their family to ensure the person managed the change in a supportive way.

The provider cared about and promoted the wellbeing of their staff, and was exceptional at supporting and enabling staff to deliver person-centred care. Staff gave excellent feedback about the support they received at the service and about the management in particular. One care worker said “There are a lot of staff here who are really skilled. I feel really supported in my role- they’ve been there for me at difficult times, because this work can be challenging. However, because we’re all so passionate about our work, it feels easy.”

Staff received exceptional support to do their work. One staff member gave us an example of the support they received by the manager through a difficult period in their personal life. They told us “I can’t believe how supportive she was- she really went above and beyond to help me- it made me think, this is the kind of place I want to work and these are the behaviours I want to show to others.”

The provider had a programme of wellbeing support for staff. This included access to services including mental health support and massage to promote wellbeing. Staff also confirmed they participated in a number of social events arranged to celebrate cultural events and to promote teamworking.