About the service
Loxley Court is a care home providing personal and nursing care to 31 older people across six units. At the time of the inspection two of these units were closed. Some units were gender specific and specialised in providing care and support to people living with dementia, complex needs and/ or a mental health condition. The service is registered to support up to 76 people.
People’s experience of using this service and what we found
The service was safe, and people were cared for by staff who treated them with kindness, dignity and respect. Risks to people's health and safety were assessed and mitigated. Medicines were managed in a safe and proper way. Incidents and accidents were logged and investigated and learnt from where appropriate. There were enough staff to keep people safe and meet their needs in a timely manner.
People were supported to take part in a range of activities and planned events at the home. Our observations showed there were periods which lacked opportunity for meaningful activity or social stimulation. The registered manager assured us they would continue to seek and act on feedback in relation to the home’s activity provision. Since we last inspected Loxley Court the new care provider had completed a large-scale refurbishment of the home, with many of the units being re-modernised and adapted to meet people’s needs.
Staff were knowledgeable about people’s needs. The service used an electronic care planning system which supported staff to regularly review the care and support people needed. People were supported to maintain their nutrition, hydration and health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
A quality assurance system was in place, including audits carried out by the registered manager and provider. Action plans were written and signed off when completed. All incidents and accidents were reviewed to reduce the risk of a reoccurrence. Complaints were responded to appropriately.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
The last rating for Loxley Court under the previous provider was requires improvement (Published 11 October 2019).
Why we inspected
This was a planned inspection based on the date of registration.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.