• Care Home
  • Care home

Loxley Court

Overall: Good read more about inspection ratings

455 Petre Street, Sheffield, South Yorkshire, S4 8NB (0114) 242 0068

Provided and run by:
Inlet Ltd

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 18 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by four inspectors. An Expert by Experience spoke to people living at Loxley Court and made phone calls to people’s relatives to gain their views. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Loxley Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Cameron House is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last focused inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with three people who used the service and four relatives about their experience of the care provided. We spoke with nine members of staff including the registered manager, clinical lead, nurses, care staff, therapy staff, domestic staff and kitchen staff. We made observations throughout the inspection to help us understand the experience of people who could not talk with us. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including quality assurance audits were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Overall inspection


Updated 18 May 2022

About the service

Loxley Court is a care home providing personal and nursing care to 31 older people across six units. At the time of the inspection two of these units were closed. Some units were gender specific and specialised in providing care and support to people living with dementia, complex needs and/ or a mental health condition. The service is registered to support up to 76 people.

People’s experience of using this service and what we found

The service was safe, and people were cared for by staff who treated them with kindness, dignity and respect. Risks to people's health and safety were assessed and mitigated. Medicines were managed in a safe and proper way. Incidents and accidents were logged and investigated and learnt from where appropriate. There were enough staff to keep people safe and meet their needs in a timely manner.

People were supported to take part in a range of activities and planned events at the home. Our observations showed there were periods which lacked opportunity for meaningful activity or social stimulation. The registered manager assured us they would continue to seek and act on feedback in relation to the home’s activity provision. Since we last inspected Loxley Court the new care provider had completed a large-scale refurbishment of the home, with many of the units being re-modernised and adapted to meet people’s needs.

Staff were knowledgeable about people’s needs. The service used an electronic care planning system which supported staff to regularly review the care and support people needed. People were supported to maintain their nutrition, hydration and health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

A quality assurance system was in place, including audits carried out by the registered manager and provider. Action plans were written and signed off when completed. All incidents and accidents were reviewed to reduce the risk of a reoccurrence. Complaints were responded to appropriately.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

The last rating for Loxley Court under the previous provider was requires improvement (Published 11 October 2019).

Why we inspected

This was a planned inspection based on the date of registration.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.