Beersheba Social Care Services Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager assessed people’s needs prior to them starting to use the service.

People spoke positively about their involvement in the assessment process. One person told us, “[Registered manager] met with me to discuss my needs and what I wanted. They listened to me.” Another person said, “The registered manager spent hours with us discussing all aspects of my needs and my health. We have had a meeting recently to discuss possible changes and how they can support us.”

Assessments covered a range of areas including people’s medical conditions, physical and mental health, mobility, nutrition and social needs. Input from relevant professionals was sought where required to ensure people received appropriate and coordinated care. Care plans were developed based on these assessments and reflected peoples identified needs, supporting the delivery of effective and personalised care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s nutritional and hydration needs were assessed and clearly documented. Care plans provided detailed guidance for staff on the support people required with preparing food, including any specific dietary needs such as modified food textures, nutritional supplements and feeding plans. Staff demonstrated they followed this guidance in practice, supporting people consistently and safely.

This approach ensured people received coordinated and effective care that reflected best practice, helping to maintain their health and wellbeing and mitigate potential risks.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider worked effectively with other teams and services to support people’s health and wellbeing.

People told us they were supported to access the services and equipment they needed. One person described how the registered manager had supported them to obtain appropriate equipment and access relevant healthcare services to meet their needs. Another person told us the service continued to liaise with a range of professionals to ensure their healthcare needs were met.

Information was shared appropriately with other services and agencies involved in people’s care. Staff worked collaboratively with other professionals and attended meetings where they contributed feedback and followed agreed actions. This meant people did not have to repeatedly share their history when moving between services, supporting continuity of care and a more seamless experience.

The registered manager supported people to make referrals to external services where required. People confirmed staff supported them to attend healthcare appointments when needed, helping to ensure they received timely and appropriate care and treatment.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Records showed, and people confirmed, that staff supported them to maintain their health and wellbeing by accessing healthcare services and following advice from professionals. One person told us, “The carers often accompany me to my GP and hospital appointments if I ask.”

Staff followed professional guidance to ensure people’s needs were met. For example, staff supported people to carry out prescribed physical exercises, followed individual nutrition plans and adhered to instructions for the safe administration of medicines. This helped to ensure people received consistent care that promoted their ongoing health and independence.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider regularly contacted people to gather feedback and check on the quality of care delivered. This enabled the provider to identify any issues promptly and take appropriate action to improve outcomes for people.

The registered manager also visited people to carry out observations of staff practice. These checks ensured staff were following people’s care plans and meeting their needs as intended. Care plans clearly described the outcomes people wished to achieve from their care. One person told us, “They are helping me a lot to do the things I want like going out and visits to leisure centres.” This demonstrated how care was planned and delivered in a way that supported people to achieve their goals and maintain their independence.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People told us staff always sought their consent in all areas of care and respected their choices.

People were actively involved in the care planning process and supported to make decisions about their care. Where people required additional support, staff worked with advocates and ensured relevant information was provided so decisions were made in people’s best interests.

One staff member told us, “I understand everyone has the right to make choices. Even if they can’t express this themselves, they still have that right. I make sure they get the information they need, involve an advocate if required, and explain the risks and benefits so they can make informed decisions.”