Beersheba Social Care Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People spoke positively about how staff supported them in a considerate and respectful way within their own homes. One person told us, “My friends visit me and they give me space and privacy. They find other things to do in the house. They go the extra mile. I'm so thankful to them. They are wonderful.” They also added, “They are lovely with lovely personalities. Always patient, kind and considerate of my needs and my family and always respectful to us and our home.” Another person told us, “They are respectful and understanding.” These comments demonstrated staff consistently treated people with dignity and respect, while being mindful of their privacy and personal environment.

Staff were supported through training and observations to ensure they maintained and promoted people’s dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans contained relevant information about their personal circumstances, including religion, cultural needs and other individual preferences. Records showed how people preferred to be addressed, and staff understood and respected these choices. For example, a person’s care plan outlined how they wished to be supported to follow their religious practices. Another care plan detailed how the person preferred to receive support with specific personal care tasks.

People confirmed care was delivered in line with their preferences. One person told us, “We have established a routine of how I like things done and it’s working.” Another person said, “My friends visit me often and they give me space and privacy to be with them. They find other things to do in the house. They are always very positive and reassuring and that’s what I need. Nothing is too much for them to help me with.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff encouraged them to maintain their independence and adapted their support to meet their individual needs. One person said, “Staff come up with other ways of helping me so I can have some independence and reduce discomfort.” They added, “They give me choice. Never have they done anything for me without asking what I want. It’s always about me and my choice.”

Another person told us, “Staff help me with my personal care. They help me go out a lot. I’m grateful for that. Most agencies couldn’t do that. They help me do the things I want to do. Staff only come on the days and times I need them. I decide and let them know.”

Care plans were person-centred and reflected people’s needs, choices and preferences. People confirmed they were involved in planning their care and that their wishes were respected in how support was delivered.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff were attentive, observant and responsive. One person said, “The amount of attention and detail they give is so good. They are very careful and do things thoroughly.” They explained that although there had initially been some difficulty with how staff supported them, staff quickly understood their preferences. They added, “They are observant and can tell when I'm uncomfortable or stressed and they respond quickly.”

Staff demonstrated flexibility in responding to people’s changing needs. Care needs assessments considered people’s physical and emotional needs, as well as factors that could affect their emotional wellbeing. This supported staff to provide care that was responsive and personalised.

People and their relatives also spoke positively about the support provided by the management team. One person said, “They are always very positive and reassuring and that's what I need. Nothing is too much for them to help me with.”

One relative told us, “Anytime we call for help, the registered manager and operations manager come as soon as they can. They provide so much support to us and always listen to us.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff had access to additional support through a dedicated helpline, which they could use if they experienced any personal or work-related concerns. The management team maintained regular contact with staff to check on their wellbeing, including how they were coping and feeling in their roles. Flexible rotas were also in place to support staff in achieving a positive work-life balance.

The registered manager provided additional support to staff where needed. For example, staff new to the country and working under a Certificate of Sponsorship were regularly checked on to ensure they were settling into their roles and coping with their work and environment. This demonstrated a supportive and inclusive approach to staff wellbeing.