Linwood House

At our last assessment we rated this key question good. At this assessment the rating has remained the same.

This means we looked for evidence that the service met client’s needs. We rated this key question good. This meant client’s needs were met through effective planning and delivery. The service collaborated well with external partners, and clients when planning and delivering care, treatment, and future support. Staff completed the appropriate assessments and demonstrated a person-centred approach which ensured they responded quickly and effectively to the needs of the clients. Accurate information was readily available, and given to clients and their families when needed, or requested. Training and processes enabled the service to identify possible bias, discrimination and barriers to treatment, and how to act on this to support clients appropriately. Clients' families, and people who knew them well were encouraged and supported to be involved in all aspects of their care and treatment.