Image Diagnostic Technology Ltd

Updated 20 June 2023

Image Diagnostic Technology also known as IDT Scans Ltd is a limited company founded in 1991. The provider’s main work is to provide diagnostic dental reports for dental imaging centres, for patients requiring dental treatment or diagnosis using teleradiology. Teleradiology is the transmission of patients’ radiological images between different locations to produce an imaging report, expert second opinion or clinical review. The provider works with a network of dental imaging centres providing a service for the whole of the UK and Ireland.

The service is registered to provide the following regulated activities:

Diagnostic and screening procedures.

The provider has a manager registered with CQC. The provider employees two staff members, the registered manager and the company’s secretary. IDT Scans Ltd subcontracts three Radiologists to review and provide the dental imaging reports.

The provider was previously inspected in June 2022 and was rated as inadequate overall. A requirement notice was put in against the provider on the back of the inspection and the CQC received an action plan to address actions in the requirement notice. During the inspection on 10 May 2023, we found that all actions were met from the requirement notice and were well embedded within the service.

Updated 20 June 2023

Our rating of this location ​improved​. We rated it as ​good​ because:

• Staff employed at the service received and completed a list of mandatory training that was applicable for their job role.
• Clear patient records were kept in line with General Data Protection Regulation (GDPR).
• Incidents were clearly reported in a suitable format to enable learning or improvement.
• The service had access to another tele-radiology provider to assist with a backlog of reports.
• The manager had effective audits in place to measure the effectiveness of the service that they provided.
• Staff we spoke with spoke highly of the manager.

However:

• Although the service had implemented policies the manager had not assured that staff had read them all. However, since the inspection we have been assured that all provider policies have been read by the appropriate staff members.

Updated 20 June 2023

Our rating of this service ​improved​. We rated it as ​good​ because:

• All staff had up to date training in key skills. There was clear safeguarding oversight. The provider had data security assurances to protect personal patient data. The service had access to enough radiologists to review images for clients. The provider kept detailed patient records. The service managed safety incidents well and they learnt lessons from them.
• Managers monitored the effectiveness of the service through thorough auditing processes to ensure assurance of staff competencies.
• The service took account of client’s individual needs and there were formal processes in place to provide feedback.
• Leaders ran the services well, there was reliable information systems that assured the manager that they had staff with the appropriate skill sets. The manager was clear of the services vision and business model and there was an appropriate business contingency plan in place.

However:

• Although the service had implemented policies the manager had not assured that staff had read them all. However, since the inspection we have been assured that all provider policies have been read by the appropriate staff members.