Das Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff demonstrated an understanding of providing equitable care and support based on people's individual needs. They described adapting care to meet communication, cultural, religious and personal preferences, ensuring people had access to the care, equipment and services they required. One staff member explained, “I can speak Urdu and Punjabi, which helps me support individuals who have language barriers and makes communication easier for them.” Staff recognised that people may require different levels of support to achieve positive outcomes and described promoting dignity, choice and inclusion when providing care. We found no evidence that any group of people experiences poorer access, experiences, or outcomes.

Staff knew what to do if a person expressed dissatisfaction with their care. A staff member said, “If people or relatives raise concerns or complaints, I listen respectfully, reassure them and escalate concerns appropriately so they can be addressed quickly and professionally.”

The provider confirmed that, as far as they knew from speaking regularly with people and relatives, no persons had experienced any inequality of experience with the service or in the wider community.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.