- Homecare service
Das Care Limited
We served two Section 29 warning notices to DAS Care Limited on 24 June 2026 for failing to meet the regulations relating to safe care and treatment and good governance at location DAS Care Limited.
Assessment report published 12 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 5 February to 9 June 2026. DAS Care Limited is a care at home service registered to provide personal care for people living in their own homes. They are registered to provide support to people with a range of care needs, including older people, younger adults, dementia, physical disabilities, people with an eating disorder, mental health, sensory impairment and people who have a learning disability or autism. This is a small sized service. At the time of our assessment, 5 people were receiving the regulated activity of personal care.
This assessment was conducted to determine whether the service had made improvements since our last assessment.
During this assessment, we identified 2 breaches of the legal regulations concerning safe care and treatment and good governance.
The provider had previously breached the legal regulation relating to safe care and treatment, as well as good governance, at their last assessment which commenced in September 2024. Not enough improvements were found at this assessment, and the provider remains in breach of these regulations.
Despite some improvements since the previous assessment, concerns remained regarding governance, oversight and the provider's ability to sustain improvement. Care planning, risk management, medicines management, staff training oversight and record keeping were not consistently effective, and quality assurance systems had not identified or addressed all the issues found during this assessment. As a result, leaders could not always be assured that known risks were being effectively assessed, monitored and managed.
Staff understood their responsibilities for safeguarding, incident reporting and supporting people's health and wellbeing. The provider engaged with healthcare professionals when required and had systems in place to share safety information and learning with staff. Staff also reported feeling supported by the management team and able to raise concerns.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
Following our final assessment feedback, the provider developed their action plan further by including required outcomes, identified actions, responsible staff, target dates, progress updates, and details of supporting evidence.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
People's experience of this service
People and their relatives were consistently positive about the care provided and spoke highly of the kindness, reliability and professionalism of care workers. They told us staff knew people well, communicated effectively and provided reassurance through regular updates and continuity of care. Relatives told us they would recommend the service and could not identify any changes they would like to see.
However, despite this positive feedback, our assessment identified some areas where care and support did not always meet expected standards. This demonstrated a disconnect between people's experience of day-to-day care and some of the concerns identified through our review of records, processes and governance arrangements.
People and relatives told us they felt safe with the care provided and valued the consistency of the care team and communication with families. A relative told us, “They spot things straight away, they thought [person] had shingles and contacted me immediately.”
People and relatives described care workers as competent and attentive to people’s needs. Feedback highlighted how staff support people to maintain their health, independence and daily routines. One person said, “I couldn’t manage without them.”
People and relatives consistently described staff as kind, respectful and compassionate. Relatives told us they had confidence in the care provided and appreciated the positive relationships staff had developed with their family members.
People told us their care was personalised and adapted to their individual needs and preferences. Relatives told us staff responded to concerns promptly and maintained good communication. One person told us, “We put the world to rights between us, they are good company. On a Friday the staff will always ask if I have any plans for the weekend. It is personalised individual care; they enjoy their job and are happy in their work.”
People and relatives were positive about the leadership of the service and described the registered manager as very accessible and efficient. One person told us, “They have the client’s interest at heart before anything else.”
Relatives consistently told us communication was excellent and that any issues raised were dealt with promptly. While this feedback was positive overall, our assessment identified areas where governance arrangements had not always been effective in ensuring expected standards were consistently maintained and achieved.