Das Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff consistently described promoting people’s independence, choice and control. They explained how people were encouraged to make their own decisions and do as much as possible for themselves, with support provided when needed. Staff gave examples of offering choices in day-to-day activities and respecting people’s preferences, helping them to maintain control over their lives and remain engaged in activities that are important to them.

Staff also demonstrated an understanding of supporting people to make their own decisions, including when these may be considered unwise, by explaining any associated risks and respecting the person’s decision where they have the capacity to make it. Staff told us, “Care is tailored to each individual, including their cultural needs and personal choices” and “I support people’s goals such as helping them regain confidence to walk independently or supporting them to attend activities they enjoy.”

Relatives and people receiving support spoke positively about the care provided and described staff as polite, approachable and flexible. Feedback highlighted staff's willingness to work openly with families, involving them in care where appropriate and supporting people to access appointments and meet their daily needs in a way that reflected their preferences and routines. One relative told us, “I think at the moment what we have is very good. They manage all [person’s] needs very well.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider cared about and promoted the wellbeing of their staff. However, they did not always support or enable staff to deliver person-centred care.

The systems and approach of the provider, did not enable all staff the ability to consistently deliver person-centred care. Systems and processes around risk management, care planning, training, medicine management, care reviews and monitoring people’s outcomes did not support a person-centred approach.

The provider supplied competency assessment and spot check records; however, documentation inconsistencies limited assurance of effective staff oversight. Staff names were not always fully recorded, some assessments lacked review dates, and inaccuracies were identified within competency records.

The provider had not effectively managed risks associated with lone working. Assessments were not sufficiently detailed to identify and mitigate key risks or provide clear guidance for staff working alone. Although changes had been made to the process, it remained insufficiently robust to ensure lone working risks were effectively managed.

However, staff we spoke to said, the registered manager supported their wellbeing. Comments included, “I feel supported and valued in my role” and “I find senior staff and management visible, approachable and responsive when support is needed.”

The provider gave us examples of how they supported staff wellbeing in both their personal and working lives. This included maintaining regular contact with staff, offering practical and emotional support, promoting a positive work culture, and signposting staff to additional support where needed. Staff were encouraged to discuss any concerns affecting their wellbeing, whether work related or personal, helping them feel valued.