North Tyneside Learning Disability Service

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first full assessment for this registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plans provided staff with guidance about how to meet people’s holistic needs, including their protected characteristics and individual communication needs. Staff told us they found care plan guidance to be sufficiently detailed. The provider continually reviewed care and support plans to ensure they were fully up to date.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.People were supported with healthy diets which met their individual needs and supported to have adequate amounts of fluid. A person said, “I am on a diet and the staff help me.” They showed us their fridge which had fresh healthy options available.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.Processes for investigating, analysing, and responding to accidents, incidents, complaints, and safeguarding alerts were in place, with systems for families, people and staff to raise concerns or share views. Relatives told us they were informed when things went wrong, and they were able to contribute their views about how to rectify problems. One staff member said, “I find Homegroup transparent when reporting anything.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care records confirmed people attended health appointments.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.There was evidence people had achieved positive outcomes. One person told us they were doing all the things they enjoyed, which included being involved in dance classes and acting as a judge in dancing.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.Processes for investigating, analysing, and responding to accidents, incidents, complaints, and safeguarding alerts were in place, with systems for families, people and staff to raise concerns or share views. Relatives told us they were informed when things went wrong, and they were able to contribute their views about how to rectify problems. One staff member said, “I find Homegroup transparent when reporting anything.”