- Homecare service
North Tyneside Learning Disability Service
Assessment report published 8 August 2025
Contents
Ratings
Our view of the service
Date of Assessment: 3 June to 20 June 2025. North Tyneside Learning Disability Service is a supported living service for people with learning disabilities who live in two separate buildings within the North Tyneside area. At the time of the inspection, 3 people used the service.
This was the first full inspection of this service since it was registered on 3 February 2020.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The service had recently gone through some management changes, including the appointment of a new manager and deputy manager. The manager had not yet been registered with the Care Quality Commission (CQC), but an application had been submitted.
There was enough caring and considerate staff who received suitable training. We did receive some comments from staff indicating more enhanced training in particular areas would be beneficial. The provider was going to address this. Staff told us they felt supported, and the management team were approachable.
Medicines were well managed. Staff followed infection prevention and control procedures.
People’s individual dietary needs were well supported. People led the lives they wanted to and participated in activies they enjoyed.
People's experience of this service
With permission, we visited all the people using the service in their own homes. This enabled us to observe care and support being provided and to gather information.
One person was very happy where they lived and confident in the staff team supporting them.
Relatives were positive about the care and support received, however, explained it had not always been like that and only in the last few months had changed for the better.
People who were able, and their relatives told us if they had any concerns, they would be addressed by the management team. People were safe, and this was confirmed by relatives.
People and their families were complimentary about the service now, although this had not always been the case until recent months with a change in management.