We have suspended the ratings on this page while we investigate concerns about this provider. We will publish ratings here once we have completed this investigation.
We carried out a review of the data available to us about Courtyard Mews on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Courtyard Mews, you can give feedback on this service.
Courtyard Mews is a domiciliary care service providing personal care to people living in their own home. At the time of the inspection, they were providing personal care to 72 people. People using the service were older people and at the end of life.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Feedback from the person we spoke with was positive. They were satisfied with the care provided by the care staff.
People received safe care and support from Courtyard Mews. The registered manager and staff we spoke with knew what their responsibilities were in relation to keeping people safe from the risk of abuse. The registered manager carried out home visits to ensure both staff and people were safe.
Care plans contained detailed risk assessments. This mitigated any identified risks. Environmental risk assessments were also in place, which identified and reduced any environmental risks to people and staff.
People’s needs were assessed prior to receiving support including their protected characteristics under the Equalities Act.
Robust recruitment processes were in place. This prevented unsuitable staff from working with people. Staff were skilled in carrying out their role. The registered manager ensured staff were appropriately trained.
Staff were caring and always protected people’s dignity and independence. Staff gave people choices in their care daily.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. For example, Staff had the information they needed to support people to make choices. Staff knew people had the right to make unwise decision.
The service had an effective system in place to assess, monitor and improve the quality and safety of the services provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 January 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time since the service registered with us.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Courtyard Mews on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.