Updated 28 March 2025
Date of Inspection: 03 April 2025 to 30 April 2025. The service is a domiciliary care agency providing support to adults of all ages in their own homes. We found four breaches of the legal regulations in relation to safe care and treatment, staffing, person centred care and good governance.
At our last inspection we found significant concerns around risk management of the service, and we took urgent enforcement action to restrict further admissions. At that inspection we found breaches of the legal regulations in relation to Safe Care and Treatment, Safeguarding, Dignity and Respect, Good Governance, Staffing, Person Centred Care and Notification of Incidents.
We found continued concerns and breaches of regulation during this inspection. People had not always been protected from the risk of harm. People’s medicines were not always managed safely. Guidance and documentation to support people and manage risk was inconsistent, missing or not updated after significant events. People did not receive person centred care, staffing was not well deployed or managed, and Governance and oversight of the service remained poor.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. We took action to prevent the provider to deliver a service to people with the regulated activity. This service is no longer registered with the Commission.