MMT Healthcare Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good.

This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Leaders promoted a clear vision focused on independence, dignity, choice and achieving positive outcomes for people. Staff demonstrated an understanding of these values and how they applied to their day-to-day practice, including respecting people's preferences and supporting them to remain as independent as possible. Staff feedback reflected a positive and supportive culture. One staff member told us, "Management is approachable and responsive, which helps staff feel valued and confident in their roles." This demonstrated a shared commitment to delivering person-centred care and positive outcomes for people.

Leaders were visible, knowledgeable and committed to achieving positive outcomes for people. They maintained oversight of the service through regular communication with staff, care reviews, spot checks and ongoing monitoring of care delivery. Leaders demonstrated an understanding of the people using the service and the challenges associated with providing personalised care across a range of support needs.

Feedback from staff and professionals was largely positive. One professional described the nominated individual as, "amazingly helpful, supportive and productive," and said their support had contributed to a positive outcome for a highly vulnerable person. Staff also told us management were approachable and responsive, which helped them feel supported in their roles. Whilst one staff member raised concerns regarding communication and workload pressures, the overall feedback indicated leaders were committed to supporting staff and continuously improving the service.

Staff were encouraged to raise concerns, share ideas and contribute to service development. We saw evidence that the provider sought feedback from staff through meetings, direct communication and feedback mechanisms. Meeting minutes demonstrated staff were given opportunities to discuss challenges and suggest improvements.

Staff had raised concerns relating to workload pressures, travel times, rota arrangements and the impact of completing back-to-back calls. We saw evidence the provider had listened to this feedback and taken action, including providing rotas further in advance, considering alternative working patterns and reviewing current arrangements to identify further improvements.

Most staff told us they felt comfortable speaking up and that their views were listened to. One staff member told us, "Staff are encouraged to share ideas and concerns, and management promotes an open and supportive culture." This demonstrated the provider had created opportunities for staff to raise concerns and influence improvements within the service.

The provider aimed to create an inclusive working environment where staff were treated fairly and supported to succeed in their roles. Management demonstrated flexibility in responding to individual staff circumstances, including accommodating personal circumstances where possible.

We saw evidence the provider recognised and valued staff contributions. For example, a staff recognition scheme had been introduced following feedback from staff, with achievements celebrated through the organisation's newsletter and reward programme. This demonstrated the provider listened to staff and took steps to promote a positive and inclusive workplace culture.

The provider had governance systems in place to monitor the quality and safety of the service. Audits, care plan reviews, spot checks, feedback, incident reviews and management oversight were used to identify areas for improvement and monitor service performance. Leaders demonstrated an understanding of the strengths of the service and areas where further improvement was required. The Nominated Individual told us, "We understand that good governance means using information to improve care, not just keeping records." Improvements were required to ensure electronic medication records fully reflected prescribed instructions. Management responded positively to this feedback and provided assurances that records would be reviewed. Overall, governance systems supported the effective management of the service and leaders demonstrated a commitment to continuous improvement.

The provider recognised the importance of working in partnership with other organisations, professionals and community resources to support positive outcomes for people. Leaders demonstrated an understanding of when additional support or referrals may be required and worked collaboratively with relevant agencies to help meet people's needs.

The provider's approach aimed to support people to remain connected to their local communities and maintain activities and relationships that were important to them. The Nominated Individual told us, "Our aim is to work in partnership with service users and families so that care remains person-centred, safe and responsive."

The provider promoted a culture of learning and continuous improvement. Audits, incidents, complaints, feedback and reviews were used to identify learning opportunities and drive improvements to the service. We saw evidence that feedback from people, professionals and staff had been used to inform changes to practice and service delivery.

Leaders demonstrated a commitment to ongoing improvement and recognised opportunities to strengthen systems where required. One leader told us, "Our focus is to keep strengthening our systems, learning, improving and making sure service users receive safe, effective, caring and responsive support."

The provider also continued to invest in staff development to support learning and the delivery of high-quality care.