MMT Healthcare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective - this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed and reviewed people's health, care, wellbeing and communication needs to help ensure they received effective support. Care plans reflected people's preferences while identifying any risks or limitations and were reviewed regularly, or sooner if people's needs changed.

Staff assessed people’s needs before care commenced, and staff took time to get to know individuals, their routines and preferences. Relatives told us staff worked closely with them to ensure care was personalised. One relative said, "They shadowed me at first to get to know [name] and his routines. They explain everything they are doing and don't presume." This demonstrated a person-centred approach to planning and delivering care.

People received care from staff who had the skills, knowledge and training to meet their needs. Records showed staff received regular training and competency assessments to support them in delivering safe and effective care. One person told us, "They [staff] are well trained to suit my needs."

We saw examples where staff adapted support to meet people's individual needs and preferences, considering the most comfortable and effective ways to provide care. The provider demonstrated a commitment to developing staff knowledge and practice, including supporting staff to undertake additional training to enhance the skills and development of the wider workforce.

The provider kept up to date with developments in adult social care through engagement with professional networks, forums and sector updates. This helped ensure people received care in line with current guidance and recognised good practice.

Staff worked effectively with other professionals and services to help ensure people received coordinated care and support. We saw evidence of communication between the service and external professionals, including the local authority, to review and respond to changes in people's needs.

Staff sought advice and guidance from healthcare professionals when required and followed recommendations to support people's health and wellbeing. For example, we saw evidence of referrals to occupational therapists and staff working alongside community healthcare professionals. One family member told us staff remained involved during visits from healthcare professionals, which helped ensure continuity of care.

People and their relatives spoke positively about the support provided by staff. One person told us, "They are willing to help in lots of ways, they always ask if there is anything else they can do."

Staff supported people to maintain their health, wellbeing and independence. Care plans were person-centred and reflected people's individual goals, preferences and aspirations, alongside guidance for staff on how these should be achieved.

Staff understood the importance of promoting healthy lifestyles and supporting people to make informed choices about their health and wellbeing. One staff member told us they encouraged people to make healthy choices through encouragement and informed choice, enabling people to retain control over decisions affecting their lives. People spoke positively about this support. When asked whether staff supported healthy choices, one person responded, "Oh, absolutely."

The provider supported people to access services, groups and activities within their local communities to promote wellbeing, reduce social isolation and maintain meaningful social connections. People and their relatives told us staff promoted independence and choice. One person told us, " They do exactly what I want and give choice."

The provider monitored people's health and wellbeing outcomes and used information gathered to drive improvement. Feedback was sought from people, relatives, staff and partner organisations to help identify areas for development and improve the quality of care provided.

We saw evidence of open discussions during staff meetings, where learning was shared and improvements to practice were discussed. The provider had identified opportunities to improve the early recognition of changes in people's health and had used these as learning opportunities to strengthen staff awareness and promote timely intervention.

Systems were in place to review incidents, accidents and medicines records to identify trends, patterns and any areas where additional support, training or oversight may be required.

Staff understood their role in monitoring people's wellbeing and responding to changes in need. One staff member told us, "I also encourage appointments with healthcare professionals, and report any signs of deterioration to my supervisors so that they can help with setting up appointments on behalf of the clients." Another staff member told us they encouraged people to maintain good hydration.

Relatives spoke positively about the support provided. One family member told us, "They know [name] well and always offer encouragement."

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff supported people to make decisions about their care and treatment, and consent was sought before support was provided. Daily records demonstrated staff routinely gained consent and respected people's choices. Staff consistently told us they sought consent before providing care and kept people informed about what they were doing.

People and their relatives told us staff respected their wishes and involved them in decisions about their care. One person told us, "They are very respectful." Others told us staff explained what they were doing during personal care, which provided reassurance and comfort. This demonstrated staff valued people's rights, preferences and independence.