- Homecare service
MMT Healthcare Limited
Assessment report published 21 July 2026
Contents
Ratings
Our view of the service
Date of assessment: 22 May 2026 to 26 June 2026. This was the first assessment of MMT Healthcare Limited.
MMT Healthcare Limited is a domiciliary care agency and supported living service providing personal care and support to adults living in their own homes. At the time of our assessment, 14 people were receiving support with personal care.
The provider advised that people using the supported living service were not receiving a regulated activity. Staff provided prompting and general support only and did not deliver personal care. As a result, this part of the service did not fall within CQC's regulatory remit. This assessment therefore focused on the domiciliary care agency element of the service, where people were receiving the regulated activity of personal care.
During this assessment, we found people received safe, effective, caring, responsive and well-led support. People and their relatives consistently spoke positively about the care provided and told us staff were kind, respectful and responsive to their needs. Care was planned and delivered in a person-centred way, with people involved in decisions about their care and support.
Staff received training and support to carry out their roles and demonstrated a good understanding of people's individual needs, preferences and goals. People benefited from consistent support from staff who knew them well. We saw evidence of effective partnership working with families, healthcare professionals and other agencies to help ensure people received coordinated care and support.
Leaders promoted a positive culture focused on independence, dignity, choice and achieving positive outcomes for people. Systems were in place to monitor the quality and safety of the service and leaders demonstrated a commitment to learning and continuous improvement.
We identified some inconsistencies within electronic medication administration records (eMARs), where medication instructions did not always fully reflect prescribed directions. Management acknowledged this and provided assurances that a full review of records would be completed.
Overall, people received personalised care and support that reflected their individual needs and aspirations and helped them maintain their independence and wellbeing.
People's experience of this service
People and their relatives were consistently positive about their experiences of care and support. People told us they felt safe, well supported and treated with dignity and respect. Feedback highlighted the caring and compassionate approach of staff, with people describing staff as well trained, reliable and attentive to their individual needs.
People told us staff took time to listen to them, explain how care would be provided and involve them in decisions about their support. Relatives spoke positively about the relationships staff had developed with people and told us care was delivered in a way that promoted choice, independence and wellbeing. People felt comfortable raising concerns or requests and were confident these would be acted upon.
People and their families described the service as responsive when needs changed. Feedback demonstrated the provider acted quickly when additional support was required and worked with people, relatives and professionals to ensure care remained appropriate. People told us staff understood their individual preferences and adapted support accordingly.
Feedback from relatives and professionals highlighted positive outcomes for people using the service, including increased confidence, improved wellbeing and greater independence. Staff supported people to achieve goals that were important to them and to maintain meaningful involvement in their local communities where possible.
Overall, people experienced personalised care and support that reflected their individual needs, preferences and aspirations. People and their relatives expressed confidence in the service and the quality of support provided.