We carried out a review of the data available to us about Alina Homecare - Salisbury on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alina Homecare - Salisbury, you can give feedback on this service.
Alina Homecare Salisbury is a domiciliary care service that provides personal care to people in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received caring and compassionate support from kind and committed staff. The registered manager and management team led by example.
People and their relatives were highly complementary about the care they received and about the quality of the staff who supported them. People told us staff listened to them and provided care the way they wanted.
Staff recognised what was important to people and ensured an individual person-centred approach that met people’s needs. Plans had been developed with people and their relatives and were regularly reviewed.
People were supported to maintain their levels of independence whilst staff also respected people's privacy and dignity.
The registered manager ensured people received safe care and treatment. Risks were assessed and reviewed. Staff managed identified risks well. People felt safe when staff were supporting them in their homes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well led. The provider’s quality assurance systems and processes were effective and there was a focus on continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12/11/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection schedule.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.