Alina Homecare - Salisbury

Updated 29 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by two inspectors and one Expert by Experience.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was to check on the status of Coronavirus and because we needed to be sure a member of staff would be in the office to support the inspection.

Inspection activity started on 11 May 2021 and ended on 19 May 2021. We visited the office location on 11 May 2021.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with six people who used the service and three relatives about their experience of the care provided. We spoke with six members of staff including the registered manager, care coordinator and the nominated individual.

We reviewed a range of records. This included four people’s care records and medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We contacted eight and spoke with one professional who had regular contact with the service.

Updated 29 May 2021

About the service

Alina Homecare Salisbury is a domiciliary care service that provides personal care to people in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received caring and compassionate support from kind and committed staff. The registered manager and management team led by example.

People and their relatives were highly complementary about the care they received and about the quality of the staff who supported them. People told us staff listened to them and provided care the way they wanted.

Staff recognised what was important to people and ensured an individual person-centred approach that met people’s needs. Plans had been developed with people and their relatives and were regularly reviewed.

People were supported to maintain their levels of independence whilst staff also respected people's privacy and dignity.

The registered manager ensured people received safe care and treatment. Risks were assessed and reviewed. Staff managed identified risks well. People felt safe when staff were supporting them in their homes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led. The provider’s quality assurance systems and processes were effective and there was a focus on continuous improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12/11/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on our inspection schedule.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.