The Care Quality Commission
  • Doctor
  • GP practice

Haigh Hall Medical Centre Also known as Affinity Care

Overall: Good read more about inspection ratings

Haigh Hall Road, Bradford, BD10 9AZ (01274) 613326

Provided and run by:
Affinity Care

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Date of Assessment 20 March to 27 March 2025. Haigh Hall Medical Centre is a GP practice located in Bradford at Haigh Hall Road, BD10 9AZ. The provider is registered with the Care Quality Commission to deliver the regulated activities of Diagnostic and screening procedures, Family planning, Maternity and midwifery services, Surgical procedures and Treatment of disease, disorder or injury. The practice is situated in the West Yorkshire Integrated Care Board area and provides personal medical services to 6329 patients. The practice operates as part of a wider network of GP Practices under the provider Affinity Care, this is a partnership of practices who work together to focus care on the needs of the local population. Information published by the Office for Health Improvement and Disparities, rates the level of deprivation within the practice population as 2 on a scale of 1 to 10. The lower the decile, the more deprived it is relative to others. The National General Practice Profiles state that the ethnic make-up of the practice area is 84 % White, 10.5% Asian, 1.2 % Black, 3.3% Mixed and 1% Other. The assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.

The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.

The service provided information people could understand. People received fair and equal treatment and staff were trained to understand people’s needs. The practice had a clear vision and strategy to deliver high quality care and promoted good outcomes for people.

Since the last inspection, the practice had made improvements and is no longer in breach of regulation 12 Safe care and treatment.

 

23, 24 & 30 November 2022

During a routine inspection

We carried out an announced comprehensive inspection at Haigh Hall Medical Centre on 23, 24 and 30 November 2022. Overall, the practice is rated as good.

Safe - requires improvement

Effective - good

Caring - good

Responsive - good

Well-led - good

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities. This was the first inspection of this provider since they registered with the Care Quality Commission.

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews in person and using video conferencing.
  • Staff questionnaires sent to staff ahead of the inspection
  • Speaking with patients by telephone
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • There were systems in place to safeguard children and vulnerable adults from abuse and staff we spoke with knew how to identify and report safeguarding concerns.
  • Leaders reviewed the effectiveness and appropriateness of the care the service provided. They ensured that care and treatment was delivered according to evidence based guidelines.
  • There was a programme of quality improvement, this included clinical audit.
  • Staff had the skills, knowledge and experience to deliver effective care.
  • The practice had a good understanding of the needs of the local population and delivered services to meet these needs.
  • All patients with a learning disability were offered an annual health check. The practice had 53 patients on their learning disability register, and all had received a health check in the previous 12 months
  • The practice operated effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
  • Leaders and managers in the practice demonstrated they had the capacity and skills to deliver high-quality, sustainable care.
  • Staff were generally positive about the level of support they received at work. However, many stated that this was via telephone or email and there was a lack of leadership and managerial presence on site.
  • Feedback we received from some staff members was less positive regarding their roles as these had been streamlined and were not as varied throughout the day.
  • The segmented care model adopted by the practice had established some dedicated teams designed to meet the needs of the local population. For example, the complex health care teams delivering care to vulnerable and housebound patients and those in residential care.
  • Complaints had not always been handled in a manner consistent with the provider’s own policy. This had been recognised by the provider and improvement measures has been put in place.
  • The practice had a strong focus on community engagement and the delivery of wider population health and wellbeing in conjunction with other partners and stakeholders.

We found a breach of regulations. The provider must:

  • Ensure care and treatment is provided in a safe way to patients (refer to requirement notice at the end of the report for more detail).

In addition, the provider should:

  • Promote and increase uptake of cervical cancer screening.
  • Formalise clinical supervision processes for non-medical prescribers.
  • Establish the vaccination status of staff working in the practice in line with current guidance.
  • Fully re-establish staff annual appraisal processes.
  • Establish and embed the role of Freedom to Speak Up Guardian within the practice.
  • Establish systems to share findings from significant learning events and complaints with the wider practice team and across the organisation to enable themes to be identified and promote shared learning.