Haigh Hall Medical Centre Also known as Affinity Care

Updated 16 January 2025

Date of Assessment 20 March to 27 March 2025. Haigh Hall Medical Centre is a GP practice located in Bradford at Haigh Hall Road, BD10 9AZ. The provider is registered with the Care Quality Commission to deliver the regulated activities of Diagnostic and screening procedures, Family planning, Maternity and midwifery services, Surgical procedures and Treatment of disease, disorder or injury. The practice is situated in the West Yorkshire Integrated Care Board area and provides personal medical services to 6329 patients. The practice operates as part of a wider network of GP Practices under the provider Affinity Care, this is a partnership of practices who work together to focus care on the needs of the local population. Information published by the Office for Health Improvement and Disparities, rates the level of deprivation within the practice population as 2 on a scale of 1 to 10. The lower the decile, the more deprived it is relative to others. The National General Practice Profiles state that the ethnic make-up of the practice area is 84 % White, 10.5% Asian, 1.2 % Black, 3.3% Mixed and 1% Other. The assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.

The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.

The service provided information people could understand. People received fair and equal treatment and staff were trained to understand people’s needs. The practice had a clear vision and strategy to deliver high quality care and promoted good outcomes for people.

Since the last inspection, the practice had made improvements and is no longer in breach of regulation 12 Safe care and treatment.

Updated 16 January 2025

As part of the assessment, we reviewed the most recent National GP Patient Survey, NHS Friends and Family Test (FFT) and asked the practice to invite patients to share their experience of the service via the Give feedback on Care section on the Care Quality Commission’s website. We did not receive any submission from Give Feedback on Care. When looking at the GP survey, we found that 84% of patients felt their needs were met during their last general practice appointment, this is slightly lower than the national average of 90% and that 94% of patients had confidence and trust in the healthcare professional they saw or spoke to, this is slightly higher than the national average of 92%. There is a patient participation group (PPG) which was just in the process of being reestablished, however representatives from the PPG described how their views were listened to and acted upon by management. They explained how positive changes had been implemented or were in the process of being implemented because of feedback provided. They told us the practice involves them in improvement and are open to feedback.