About the service Nation Home Care Limited is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides care and support to adults who have varied needs. These include older people, some of whom live with dementia and and/or sensory impairments. At the time of inspection there were two people using the service The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s relatives spoke highly of the care and support that people received from Nation Home Care Limited. They spoke positively about the service provided by the care agency and told us they felt it was managed well and would recommend it. People were treated with respect and dignity. They received personalised care that met their needs and preferences.
Systems were in place to protect people from abuse. These included safeguarding policies and appropriate training for staff. Personalised risk assessments helped to keep people safe and supported their independence. Suitable infection control practices were in place. These helped to prevent and control the spread of infections including COVID-19.
When people needed support with their medicines, this was provided by staff who received medicines training and had their competency to administer medicines assessed.
People were supported by regular care staff who had a good understanding of people’s individual care needs and preferences. Staff arrived on time and stayed the agreed amount of time.
Recruitment and selection policies and procedures helped to ensure that only suitable staff were employed to provide care and support to people using the service.
People’s care plans provided the information and guidance staff needed to ensure people’s individual needs were met in the way they wanted.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Effective quality checks monitored the service provided to people and ensured that improvements were made when shortfalls were found
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 03 October 2020 and this is the first inspection
Why we inspected
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.