7 May 2015
During a routine inspection
We inspected the office of In Need of a Hand on 07 May 2015. The provider was given 48 hours’ notice because the location provides a domiciliary care service.
This was the first inspection of the service since it was registered by the Commission in September 2013.
The agency provides home care services including personal care to people in the Keighley area of West Yorkshire. The client group is predominantly older people. At the time of the inspection the agency was providing domiciliary care services to two people. The service does not require a registered manager; the registered provider is in day to day charge of the service.
The service was not awarded a rating because it was not fully operational at the time of the inspection.
The provider understood their responsibilities to make sure people who used the service were safeguarded from abuse. They knew how to recognise to allegations or suspicions of abuse and how to report any concerns about people’s safety and welfare.
The provider had not recruited any staff. They were aware of the checks they needed to carry out to make sure any staff they employed were suitable to work in a care setting.
The provider had the right experience, skills and knowledge to meet people’s needs. They understood they would need to make sure any staff they employed were properly trained and supported to deliver safe and effective care.
People’s rights to choose how they wanted their care and support delivered were respected.
People’s relatives told us the provider was caring and compassionate and they were very happy with the services their relatives received.
People’s needs were assessed and the care plans were detailed and personalised.
People’s relatives told us they had nothing to complain about but were confident if they had any concerns the provider would address them.
People received high quality care and support which was tailored to their individual needs. There were no formal quality assurance and monitoring systems in place at the time of the inspection because the provider was delivering all the care and support. They understood they would need to develop quality assurance and monitoring systems when they expanded the service.