Background to this inspection
Updated
27 July 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 07 May 2015. The provider was given 48 hours’ notice because the location provides care to people in their homes and we needed to be sure they would be available. At the time of the inspection there were two people who used the service and their care and support was delivered by the provider.
Before the inspection we reviewed the information we held about the service this included notification and other information we had received from the provider. We contacted the local authority contracts and safeguarding teams and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
We usually send the provider a Provider Information Return (PIR) before the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We did not send a PIR to the provider before this inspection.
The inspection was carried out by one inspector. During the inspection we looked at two people’s care records, the providers training records and the policies and procedures. We spoke with the provider. We spoke with the relatives of two people who used the service by telephone.
Overall inspection
Insufficient evidence to rate
Updated
27 July 2015
We inspected the office of In Need of a Hand on 07 May 2015. The provider was given 48 hours’ notice because the location provides a domiciliary care service.
This was the first inspection of the service since it was registered by the Commission in September 2013.
The agency provides home care services including personal care to people in the Keighley area of West Yorkshire. The client group is predominantly older people. At the time of the inspection the agency was providing domiciliary care services to two people. The service does not require a registered manager; the registered provider is in day to day charge of the service.
The service was not awarded a rating because it was not fully operational at the time of the inspection.
The provider understood their responsibilities to make sure people who used the service were safeguarded from abuse. They knew how to recognise to allegations or suspicions of abuse and how to report any concerns about people’s safety and welfare.
The provider had not recruited any staff. They were aware of the checks they needed to carry out to make sure any staff they employed were suitable to work in a care setting.
The provider had the right experience, skills and knowledge to meet people’s needs. They understood they would need to make sure any staff they employed were properly trained and supported to deliver safe and effective care.
People’s rights to choose how they wanted their care and support delivered were respected.
People’s relatives told us the provider was caring and compassionate and they were very happy with the services their relatives received.
People’s needs were assessed and the care plans were detailed and personalised.
People’s relatives told us they had nothing to complain about but were confident if they had any concerns the provider would address them.
People received high quality care and support which was tailored to their individual needs. There were no formal quality assurance and monitoring systems in place at the time of the inspection because the provider was delivering all the care and support. They understood they would need to develop quality assurance and monitoring systems when they expanded the service.