Newham Branch

Updated 21 October 2022

The Inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and Service Type

This service provides care to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of Inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since our last inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with four people who use the service and five relatives. We spoke with six staff including the registered manager. We reviewed a range of records including five people’s care records and medicines records. We reviewed five staff recruitment files and managerial records such as quality audits and supervisions. After our visit the registered manager sent us some documents, we had asked for such as audits, training matrix and surveys carried out by the provider.

Updated 21 October 2022

About the service

Newham Branch is registered to provide personal care to people living in specialist 'extra care' housing across two sites. The service supports a range of people of different age groups and varied support needs. Extra care housing is purpose-built or adapted single households in a shared site or building. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection only looked at people's personal care service. Not everyone who used the service received personal care.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, there were 42 people receiving personal care.

People’s experience of using this service and what we found

People were protected from the risk of abuse and harm. Staff were recruited safely. Medicines were managed safely. People were protected from the risk of infection. Risks of hazards that could cause harm were well managed.

People’s needs were assessed before using the service. The provider worked well with other health care professionals supporting people to live a healthy life. Staff were well trained and had regular meetings with their line managers this gave them the opportunity to learn and develop their skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff promoted people’s dignity, privacy and independence. Staff demonstrated they knew people well and were kind and caring. People were encouraged to make decisions about their care and get involved in planning their care.

People’s care plans were personalised and contained people’s preferences, likes and life history. People told us they had no complaints but if they did, they knew who to contact if they were unhappy with the service.

There were systems in place to monitor the quality of the service. Regular audits and checks were carried out by the provider. People, relatives and staff were asked for feedback and this information was used to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good. (Report published on 28 June 2019).

Why we inspected

This inspection was prompted by a review of the information we held about the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.