Caremark Bournemouth

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People received compassionate and equitable care, with their rights fully respected. Staff training, guidance, and regular spot checks helped ensure staff were consistently reminded of their responsibilities around equality, diversity, and inclusion. Records demonstrated that people’s individuality and preferences were respected and followed. A relative told us, “They go the extra mile, with little personal touches like flowers. They are like friends to us.” The staff team was diverse, and everyone was accepted and valued, ensuring people from different backgrounds had their needs acknowledged and met. All policies and procedures followed relevant legislation to promote fair and inclusive practice for both people and staff. Staff felt supported by the registered manager and valued the open and inclusive culture. Comments included, “The registered manager is very approachable and happy to listen to ideas to improve the service,” and “The registered manager is the most understanding and kind manager I have ever worked with.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.