6 May 2021
During an inspection looking at part of the service
Gracewell of Church Crookham is a residential care home which provided nursing and personal care for 33 people at the time of this inspection. The service can support up to 60 older people and younger adults who may have a physical disability, sensory impairment or be living with dementia.
The home was organised in four household units across two floors. Each unit had shared areas including a dining area. Shared areas included a cinema, bistro style café and an enclosed garden.
People’s experience of using this service and what we found
People and their relatives all spoke highly of the home and the service they received. Relatives said Gracewell of Church Crookham was “the best place” for their loved one, and they felt “lucky” their loved one had a place there.
People were safe and protected from avoidable harm and abuse. The provider supported people to keep themselves and their belongings safe and secure. The provider had processes to manage people’s medicines safely, and had put in a variety of infection control measures in response to the COVID-19 pandemic. Infection control measures were described as exemplary and exceptional by a healthcare professional and a relative.
People had a service which was effective and led to good outcomes for people. Feedback from people and their relatives about the effectiveness of the service was consistently good. There was particularly good feedback about the dining experience. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had a service that was consistently well managed and well-led. The leadership and culture promoted high-quality, person-centred care. Staff morale was noticeably positive after an exceptional period of stress in the adult social care sector, and there was an up-beat atmosphere in the home.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was requires improvement (published 17 March 2020).
Why we inspected
We undertook this focused inspection to check the provider had made sustained improvements since our last inspection. This report only covers our findings in relation to the key questions safe, effective and well-led which we previously rated requires improvement.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used to calculate the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Gracewell of Church Crookham on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.