- Care home
Bourley Grange
This care home is run by two companies: Care UK Care Services Limited and WT UK Opco 4 Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 8 January 2026
Contents
Ratings
Our view of the service
Bourley Grange is a care home with nursing that provides personal care to older people, younger adults and people living with a dementia. It accommodates up to 60 people across 4 units over 2 floors in one purpose-built building. There were 55 people using the service when we visited.
Date of Assessment: 6 November and 13 November 2025. We found that people were protected and kept safe by a team of caring and skilled staff who knew them well. The assessment took place as we received concerns regarding how the service supported people at risk of falls and skin breakdown. We found there had been improvements to the service and staff had conducted further training to support people. The management team had implemented further governance checks to reduce the risk of falls and pressure ulcers to people. The service had recently implemented further daily checks completed by senior care staff and management, including daily monitoring of medicines, falls and pressure ulcers, providing robust oversight.
The service provided a warm and welcoming environment, with an open-door policy in place allowing staff, people and relatives to raise concerns with ease. Staff were kind and compassionate and knew people well. Risk assessments were in place and were regularly reviewed and updated as needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s communication needs were assessed, and staff were aware if a person required further support with their communication. Staff worked well with people, families and health and social care agencies to support people’s wellbeing.
People's experience of this service
People told us there were enough staff to support them when they needed help. People and relatives told us they felt safe at the service, “Everyone's welcoming and helpful” and “All of them are ever so kind, it makes me feel so safe here.”
During our inspection, we observed caring interactions between staff and people. People were supported by staff who knew them well and understood how to support and care for people appropriately. Staff were aware of people’s like and dislikes including how they liked care to be carried out, their favourite food and drinks and who they enjoyed sitting next to in the communal areas.
People said that staff cared for them safely. People were happy with the management of the service and knew who to contact if they had any problems they wanted to raise. One person told us, “[Registered manager] is kindness personified, nothing is too much trouble for [registered manager], and we all love [registered manager]”. People said that staff promoted their independence and involved them or their families in decisions about their care.
Feedback from staff, relatives, and visiting professionals consistently highlighted that this was a caring and supportive service. Relatives and people confirmed they were happy, safe, and treated with respect