13 April 2021
During a routine inspection
RRD Peterborough Care Limited T/A SureCare Peterborough is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older people, people living with dementia, people with physical disabilities and people with sensory impairments. At the time of our inspection there were seven people using the service.
Not everyone using RRD Peterborough Care Limited T/A SureCare Peterborough receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
Peoples experience of using this service:
Staff understood how to safeguard people and to whom concerns would be reported to. One person said “I trust staff with my care. I feel safe in their capable hands.” Risks to people were identified and managed well.
Enough staff with the right skills were safely recruited. Medicines were administered and managed safely. One relative told us, “The staff always record where they have applied the [medicines].” Lessons' were learned when things went wrong. Systems were in place that promoted good infection prevention and control practises.
People's needs were assessed and staff with the right skills helped to meet these. One person said, “Staff definitely know me well and we get on ever so well.” Staff supported people with their eating, drinking and to access healthcare support.
Staff were supported to develop their skills with ongoing training and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were cared for by staff with sincerity, kindness and compassion and in a calm unhurried manner. Staff supported people in a dignified and respectful way. People's independence was promoted and respected. Staff listened to what people said and acted accordingly. Care records were kept confidential and were detailed and respectful.
People's care was person centred. Records and documents were reviewed regularly to ensure they were current and relevant. People were supported with hobbies, pastimes and interests they enjoyed. Complaints were resolved and actions taken were effective in preventing recurrences. Policies and procedures were in place for any person who may need end of life care. People benefitted from using technology and this helped promote safety and independence.
The registered manager led by example, demonstrated the values of the service and was aware of their responsibilities; how to discharge these correctly and promoted a positive, open and honest staff team culture. Staff were unanimous in praising the positive support they received, and this helped them to work as a team. Oversight, governance and audits were effective in driving improvements.
People had a say in how the service was run. The registered manager worked well with others to provide people with joined up care and support. The provider promoted equality and diversity. One relative said, "I would absolutely have no hesitation in recommending the service to anyone. I already have done to a friend."
Why we inspected: This service was registered with us on 17 October 2019 and this is the first inspection of RRD Peterborough Care Limited T/A SureCare Peterborough.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk