Background to this inspection
Updated
27 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.Inspection team:
Inspection team.
This announced inspection was undertaken by one inspector. We gave the service four days' notice, to ensure the registered manager was in and that people and relatives consented to us contacting them.
Service and service type:
RRD Peterborough Care Limited T/A SureCare Peterborough is a domiciliary care service and provides assisted living support to people living in their own homes. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission (CQC). This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Inspection activity took place between the 8 and 13 April 2019. We visited the office location on 13 April 2019 to see the registered manager.
What we did before this inspection:
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We checked the information we held about the service and the provider, such as notifications. A notification is information about important events which the provider is required to send us. We used this information to assist with the planning of the inspection.
We sought feedback from the local authority and professionals who work with the service. No concerns were reported. We spoke with two people using the service, two relatives, the compliance manager, the registered manager and three care staff.
During the inspection:
We looked at various records, including care records for one person, as well as other records relating to the running of the service. These included two recent staff's recruitment files, supervision planning records, training records, medicine administration records, audits and various meeting minutes.
After the inspection
The registered manager sent us records to clarify people’s medicines administration.
Updated
27 April 2021
About the service:
RRD Peterborough Care Limited T/A SureCare Peterborough is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older people, people living with dementia, people with physical disabilities and people with sensory impairments. At the time of our inspection there were seven people using the service.
Not everyone using RRD Peterborough Care Limited T/A SureCare Peterborough receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
Peoples experience of using this service:
Staff understood how to safeguard people and to whom concerns would be reported to. One person said “I trust staff with my care. I feel safe in their capable hands.” Risks to people were identified and managed well.
Enough staff with the right skills were safely recruited. Medicines were administered and managed safely. One relative told us, “The staff always record where they have applied the [medicines].” Lessons' were learned when things went wrong. Systems were in place that promoted good infection prevention and control practises.
People's needs were assessed and staff with the right skills helped to meet these. One person said, “Staff definitely know me well and we get on ever so well.” Staff supported people with their eating, drinking and to access healthcare support.
Staff were supported to develop their skills with ongoing training and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were cared for by staff with sincerity, kindness and compassion and in a calm unhurried manner. Staff supported people in a dignified and respectful way. People's independence was promoted and respected. Staff listened to what people said and acted accordingly. Care records were kept confidential and were detailed and respectful.
People's care was person centred. Records and documents were reviewed regularly to ensure they were current and relevant. People were supported with hobbies, pastimes and interests they enjoyed. Complaints were resolved and actions taken were effective in preventing recurrences. Policies and procedures were in place for any person who may need end of life care. People benefitted from using technology and this helped promote safety and independence.
The registered manager led by example, demonstrated the values of the service and was aware of their responsibilities; how to discharge these correctly and promoted a positive, open and honest staff team culture. Staff were unanimous in praising the positive support they received, and this helped them to work as a team. Oversight, governance and audits were effective in driving improvements.
People had a say in how the service was run. The registered manager worked well with others to provide people with joined up care and support. The provider promoted equality and diversity. One relative said, "I would absolutely have no hesitation in recommending the service to anyone. I already have done to a friend."
Why we inspected: This service was registered with us on 17 October 2019 and this is the first inspection of RRD Peterborough Care Limited T/A SureCare Peterborough.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk