We carried out a review of the data available to us about BFG Offices on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about BFG Offices, you can give feedback on this service.
This service is rated as Good overall.
We carried out an announced comprehensive inspection of Barnet Federated GPs as part of our inspection programme. We inspected the BFG Offices headquarters on 17th December 2019 and three of the eleven sites located across Barnet on 25th January 2020.
We based our judgement of the quality of care at this service on a combination of:
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
At this inspection we found:
The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.
The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured care and treatment was delivered according to evidence-based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care