BFG Offices

Updated 30 March 2020

Barnet Federated GPs is an organisation made up of 52 general practices in the London borough of Barnet covering a population of approximately 400,000. The headquarters known as BFG Offices is located at 311 Ballards Lane, Finchley, London, N12 8LY. The organisation provides extended access services across 11 general practice sites within Barnet. Barnet Federated GPs is registered with CQC to provide diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury.

At this inspection we visited the headquarters and three of the 11 sites including:

• Dr Azim and Partners, 67 Elliot Road, Hendon, London, NW4 3EB
• Millway Medical Practice, Hartley Avenue, Mill Hill, Edgware, London, NW7 2HX
• Oak Lodge Medical Centre, 234 Burnt Oak Broadway, Burnt Oak

The remaining eight locations were not visited as part of this inspection but are utilised by Barnet Federated GPs to provide extended access services are:

• East Barnet Health Centre
• Longrove Surgery
• St Andrews Medical Practice
• Wentworth Medical Practice
• Torrington Park Group Practice
• PHGH Doctors
• Greenfields Medical Practice
• Woodlands Medical Practice

Barnet Federated GPs is led by a board of 7 local members which includes a Chair, a Chief Executive, a Clinical Governance Lead and four Directors. The workforce is made up of 22 employed staff based at BFG Offices, 19 local clinical leads, eight specialist advisors, 104 local sessional clinicians and 46 local sessional receptionists.

The extended access GP and Nurse services provided by Barnet Federated GPs runs across multiple sites and includes anticoagulation clinics and diabetes clinics. The service is designed to provide a continuous GP service for residents of Barnet with services available during evenings and weekends when NHS GP services within the borough are closed. The opening times are variable across each of the 11 site locations, however the service is provided from 6.30pm to 9pm Monday to Friday and 8am to 8pm Saturday and Sunday. The service provides pre-bookable GP and nursing appointments for the treatment of adults and children.

Updated 30 March 2020

This service is rated as Good overall.

We carried out an announced comprehensive inspection of Barnet Federated GPs as part of our inspection programme. We inspected the BFG Offices headquarters on 17th December 2019 and three of the eleven sites located across Barnet on 25th January 2020.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

At this inspection we found:

The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.

The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured care and treatment was delivered according to evidence-based guidelines.

Staff involved and treated patients with compassion, kindness, dignity and respect.

Patients found the appointment system easy to use and reported they were able to access care when they needed it.

There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care