We carried out a review of the data available to us about Broadbridge Park on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Broadbridge Park, you can give feedback on this service.
Broadbridge Park is a residential care home providing personal and nursing care to 44 older people at the time of the inspection. The service can support up to 70 people with a variety of health needs in one adapted building. One of the floors specialised in providing care to people living with dementia.
People’s experience of using this service and what we found
People told us they felt safe, one person said, “I am safe because I do have my call bell.” People had comprehensive care plans which identified any specific health risks, with guidance for staff on mitigating these risks. People received their medicines safely. We fed back to the registered manager on the importance of keeping information within medication records securely. We were assured the service’s Infection Prevention Control (IPC) measures were in line with current government guidance.
People’s needs were assessed in a person-centred holistic way and supported by staff who knew them well. Staff received appropriate support and training, and this included training in specific health conditions which ensured people received effective support with their needs. People were positive about the food on offer and relatives and staff told us how people had been supported to maintain a balanced diet.
People were positive about the environment they lived in and how they were supported to participate in various activities.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us how kind and caring the staff were. Interactions throughout the inspection were positive and people were relaxed in the company of staff. People were treated with dignity and respect
Where people had communication needs the service had ensured information was presented in an accessible format. Feedback from people was valued and acted upon by the registered manager. People were involved in developing the service and were actively engaged in any improvements.
People lived in a service where the provider's caring values were embedded into the leadership, culture and staff practice. People and relatives consistently spoke highly of the registered manager. The registered manager monitored the quality of the service. The service had quality assurance systems in place, which were used to good effect and to continuously improve on the quality of the care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The service was registered with us on 04/09/2019 and this is the first inspection.
Why we inspected
This is the first inspection for this newly registered service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
We found the following examples of good practice.
The registered manager had a pre booking system for visitors and were able to facilitate up to five visits for different people each day. Visits could be booked at times which suited people and meant that visits were spaced out to reduce potential infection transmission with other visitors.
The registered manager had purchased an iPad with a 65 inch screen for people to contact relatives and use for activities of their choice. The iPad was used for group activities, individual use and for people to have access to virtual community groups.
The staff offered training for people to help them develop skills to use technology and promote independence.
Each person had a COVID-19 care plan and visitor care plan based on individual choice and needs.
The registered manager had a protocol in place for new people moving into the service which meant they could have one relative assist them. Staff carried out checks to ensure that this protocol was followed, before the relative entered the home to keep people safe.
Further information is in the detailed findings below.