Background to this inspection
Updated
15 September 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection team consisted of two inspectors and an Expert by Experience.
An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Broadbridge Park is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Broadbridge Park is also registered to provide personal care to people in their own homes however at time of this inspection, the provider was not currently providing this regulated activity.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection
During the inspection
We spoke with six people who used the service, three relatives about their experience of the care provided, and one visiting professional. We spoke with seven members of staff including the registered manager, area manager, registered nurse, senior care worker, care workers, housekeeping staff and the chef. We observed staff supporting people to help us understand the experience of people who could not talk with us.
We reviewed a range of records. This included six people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We contacted six staff to gather feedback about the service.
Updated
15 September 2021
About the service
Broadbridge Park is a residential care home providing personal and nursing care to 44 older people at the time of the inspection. The service can support up to 70 people with a variety of health needs in one adapted building. One of the floors specialised in providing care to people living with dementia.
People’s experience of using this service and what we found
People told us they felt safe, one person said, “I am safe because I do have my call bell.” People had comprehensive care plans which identified any specific health risks, with guidance for staff on mitigating these risks. People received their medicines safely. We fed back to the registered manager on the importance of keeping information within medication records securely. We were assured the service’s Infection Prevention Control (IPC) measures were in line with current government guidance.
People’s needs were assessed in a person-centred holistic way and supported by staff who knew them well. Staff received appropriate support and training, and this included training in specific health conditions which ensured people received effective support with their needs. People were positive about the food on offer and relatives and staff told us how people had been supported to maintain a balanced diet.
People were positive about the environment they lived in and how they were supported to participate in various activities.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us how kind and caring the staff were. Interactions throughout the inspection were positive and people were relaxed in the company of staff. People were treated with dignity and respect
Where people had communication needs the service had ensured information was presented in an accessible format. Feedback from people was valued and acted upon by the registered manager. People were involved in developing the service and were actively engaged in any improvements.
People lived in a service where the provider's caring values were embedded into the leadership, culture and staff practice. People and relatives consistently spoke highly of the registered manager. The registered manager monitored the quality of the service. The service had quality assurance systems in place, which were used to good effect and to continuously improve on the quality of the care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The service was registered with us on 04/09/2019 and this is the first inspection.
Why we inspected
This is the first inspection for this newly registered service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.