Headingley Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured people’s care and treatment were effective by assessing and reviewing their health, wellbeing, and communication needs in partnership with them.

Assessments were completed regularly, and care plans reflected people’s individual preferences, health conditions, and communication needs. Staff used a range of tools to gather and review information when people’s circumstances changed. Relatives spoke positively about staff knowledge and consistency, with one relative stating, “They know all of us very well, they know what both of them need. They know me very well as I come every day.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s care and treatment were reviewed regularly, with staff seeking specialist advice when required to ensure needs were effectively met. Staff supported people to maintain adequate nutrition and hydration, and feedback about the quality of food was positive. One person told us, “The nurse brings the trolley around about three o’clock. I go and sort it out and make a cup of coffee and there are biscuits. It’s good as I feel comfortable to do it.”

The provider worked effectively across teams and services to ensure people received coordinated support. They shared assessments so individuals only needed to tell their story once when moving between services.

Staff worked collaboratively both within the service and with external professionals, ensuring clinical oversight and effective communication. They liaised with GPs, district nurses, and other specialists to support coordinated care. An external professional spoke positively about the partnership working, stating, “The leadership teamlead by example and are great role models for staff. Ensuring the training and development provided is effective and results in changes in the day to day working behaviours to benefit service users, through improved quality.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice, and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported with their nutrition, hydration, lifestyle choices, and emotional wellbeing. Care records generally provided staff with detailed guidance on people’s health conditions, how these may impact on them, and when concerns should be escalated. People were supported to maintain and improve their health, with staff encouraging them to remain active and take part in meaningful activities. We observed people engaging in activities within a dedicated activities room, which had been set up to allow access at any time, promoting independence and choice.

The provider routinely monitored people’s care and treatment to drive continuous improvement. They ensured outcomes were positive and consistent, meeting both clinical standards and the expectations of individuals.

Staff monitored progress against agreed outcomes and adjusted support where required. Records indicated people experienced positive outcomes, including improvements in areas such as mobility and nutrition. Systems were in place to review the effectiveness of care and ensure changes were implemented promptly when needed.

The provider ensured people were informed about their rights regarding consent and respected these when delivering person-centred care and treatment. Consent was obtained before care was provided, and staff demonstrated a sound understanding of the principles of the Mental Capacity Act (2005), assessing capacity where appropriate. People told us they were involved in decisions about their care. When asked if staff asked for permission prior to providing care, one person said, “Yes, they ask me first.” And another said, “Yes, they are very nice and talk to me.”