Headingley Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

We observed care that was friendly and attentive. There was humour and friendly interaction between staff and people who lived at the home. Staff spoke about people respectfully and with fondness. When asked if they would be happy for a member of their own family to live at Headingley Nursing Home one staff member responded, “Of course I would, they are lovely people here.” People were very positive about the care they received and told us staff treated them with dignity and respect. One person told us, “They are all very nice, kind, and caring. I am very happy here. I am sure they would listen; I know I have the opportunity to ask if I want anything. One day I went out with one of the staff which was nice.” A relative said, “[person’s name] thinks they are lovely. They are caring, I get the impression, they are always pleasant.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals, staff knew people very well. A person told us, “I definitely think they know me and understand me.” Relatives told us, “I get regular updates; they ring me if [person’s name] is poorly or if they are anything” And, we are Catholics. I filled in something about religion. When [person’s name] first came in, the Catholic Priest came in twice to see them. I think they have a bit of a service here sometimes.”

The provider promoted people’s independence, ensuring they understood their rights and had choice and control over their care, treatment, and wellbeing. People were encouraged to make decisions and maintain independence wherever possible. Staff supported individuals to do as much for themselves as they could, using adapted equipment and gentle encouragement. People chose how to spend their day, what to eat, and when to receive care. One person said, “There is lots going on. A vicar comes around and we have singer. It’s alright. I stay up late sometimes, do crosswords, or play cards with my friend [person’s name]. Me and [person’s name] are knitting squares for a blanket together. I make jewellery and I like reading. I can join in with things, or I can say no, if I don’t want to. We went on one trip to a fair. [Retailers name] came today, it was good. I tried on a scarf and gloves. She showed a lot of things, a pair of flared jeans, a handbag, kid’s clothes, and a dress coat.”

The provider listened to and understood people’s needs, views, and wishes. Staff responded promptly to people’s needs and acted to minimise any discomfort, concern, or distress. Call bells were observed to be answered quickly, and people told us they rarely had to wait for support. Staff were attentive and often anticipated when help was needed without being asked. One person said, “I ring the bell, and they come in their dozens, there are quite a few come to check. They come straight away.” A relative told us, “If I ring for them to [undertake personal care] [person], it’s only minutes before they come. The response is pretty good.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt valued and supported. They spoke positively about the provider and told us the registered manager was supportive and flexible. Staff had also had opportunities to undertake external courses to enable them to progress their career development. One Staff member told us, “I had an induction when I started and then again as a senior carer. This covered all my mandatory training, face to face training, including moving and handling and communication. I learnt about person centred care. I also read peoples care plan so I knew as much as I could about people. We did lots of training on skin integrity. What to do when the weather gets warm and how best to support people in the summer. Reassurance and techniques to help people be calm and settled.”