The Care Quality Commission
  • Hospital
  • Independent hospital

HGC Romford Limited

Overall: Good read more about inspection ratings

48 - 50 South Street, Romford, RM1 1RB 07738 290568

Provided and run by:
HGC Romford Limited

All Inspections

During an assessment of Surgery

We inspected HGC Romford Limited using our comprehensive inspection methodology. We carried out an unannounced inspection on 2 September 2026.

HGC Romford Limited is an independent service providing hair transplant treatment to adults. The service uses a follicular unit extraction transplant technique under local anaesthetic. Patients can self-refer or be referred. The clinic is centrally located on the high street and operational from Monday to Saturday 10am to 5pm. 

The service has been registered with CQC since September 2019 to provide regulated activities of surgical procedures and treatment of disease, disorder or injury. The main surgeon was also the registered manager and had been in post since registration. 

During the inspection, we visited clinical areas, including surgical rooms and consulting rooms. We observed staff interactions and reviewed clinical notes and policies. Following the inspection, we reviewed data provided by the service and we spoke with patients using the service. 

At the time of the inspection, there was no mandatory accredited qualification for hair transplant surgery in the United Kingdom. However, only doctors registered by the General Medical Council carried out the surgical steps of the procedure.

Staffing levels and skill mix supported safe care. Staff followed clear systems aligned with national guidance.

The service maintained robust safety systems, including effective infection prevention and control measures and safe management of medicines. 

Leaders demonstrated compassionate and effective leadership. They promoted sustainable care and fostered a positive working culture. Staff and patients using the service contributed to service improvements. 

During an assessment of the hospital overall

We inspected HGC Romford Limited using our comprehensive inspection methodology. We carried out an unannounced inspection on 2 September 2026.

HGC Romford Limited is an independent service providing hair transplant treatment to adults. The service uses a follicular unit extraction transplant technique under local anaesthetic. Patients can self-refer or be referred. The clinic is centrally located on the high street and operational from Monday to Saturday 10am to 5pm. 

The service has been registered with CQC since September 2019 to provide regulated activities of surgical procedures and treatment of disease, disorder or injury. The main surgeon was also the registered manager and had been in post since registration. 

During the inspection, we visited clinical areas, including surgical rooms and consulting rooms. We observed staff interactions and reviewed clinical notes and policies. Following the inspection, we reviewed data provided by the service and we spoke with patients using the service. 

At the time of the inspection, there was no mandatory accredited qualification for hair transplant surgery in the United Kingdom. However, only doctors registered by the General Medical Council carried out the surgical steps of the procedure.

Staffing levels and skill mix supported safe care. Staff followed clear systems aligned with national guidance.

The service maintained robust safety systems, including effective infection prevention and control measures and safe management of medicines. 

Leaders demonstrated compassionate and effective leadership. They promoted sustainable care and fostered a positive working culture. Staff and patients using the service contributed to service improvements. 

17 May 2023

During an inspection looking at part of the service

Our rating of this location improved. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.

24 August 2022

During a routine inspection

This was the first time we rated this location. We rated it as inadequate because:

  • The provider did not monitor if the staff had the right qualifications and experience to keep patients safe from avoidable harm and to provide the right care and treatment.
  • The provider did not undertake suitable employment checks and they did not follow their own recruitment policy. The provider did not ensure people employed were not barred from working with vulnerable patients.
  • Staff did not manage medicines safely. They did not ensure they implemented effective measures to prevent and control the spread of infection.
  • The environment did not meet regulatory requirements, premises were not secure and fire safety risks were not fully assessed and mitigated.
  • Overall, staff had poor awareness of risk management processes.
  • Leaders did not demonstrate they had the skills, capabilities, and awareness of the health and social care sector’s regulatory landscape.
  • Staff did not have access to up-to-date policies to plan and deliver high-quality care according to best practices.
  • Leaders did not operate effective governance processes throughout the service.
  • The provider did not have a complaints policy that was relevant to the service and they did not ensure information on how to complain was freely available to patient.

As we found the provider breached the regulations, we took action to ensure they improve. Following our inspection, we have served two Warning Notices under Section 29 of the Health and Social Care Act 2008. We notified the provider that they failed to comply with The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014; the provider failed to comply with Regulation 12(1), Safe care and treatment, and Regulation 17(1), Good governance. The provider is required to achieve compliance with the relevant requirement within the timescale set in the Warning Notices.