• Care Home
  • Care home

Baylham Care Centre

Overall: Requires improvement read more about inspection ratings

Upper Street, Baylham, Ipswich, Suffolk, IP6 8JR (01473) 830267

Provided and run by:
Optima HCI Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 16 November 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Baylham Care Centre is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

There was no manager in post at the time of our inspection and there had not been since March 2021. The last registered manager had left the service in December 2020. During our inspection visit the provider was represented by an operations manager who was also the providers nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. This person has been referred to as the nominated individual throughout this report.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with three people who lived at the service and seven relatives about their experience of the care provided. We also had email contact with a further seven relatives. We spoke with, or had email contact with, a total of eleven members of staff including; care staff, a housekeeper, nurses, the deputy manager and operations manager. We reviewed multiple people's care files, daily records of care and medication records. We also reviewed staff personnel files. We also looked at a sample of the service's quality assurance systems, the provider's arrangements for managing medication, staff training and supervision records, complaint and compliment records.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We received additional information and feedback from professionals who work with the service.

Overall inspection

Requires improvement

Updated 16 November 2021

About the service

Baylham Care Centre is a care home with nursing. At the time of our inspection 39 people were being provided with care and support which included younger adults and older people, some of whom have complex mental health and physical needs. The service can support up to 55 people.

People’s experience of using this service and what we found

Overall, the provider had improved their quality monitoring systems. However, they could not evidence this consistently will the safe management of skin pressure care.

Having a registered manager is condition of the providers registration. There had been no registered manager at Baylham Care Centre since December 2020.

We received positive feedback from people and their relatives about the caring nature of staff. People were treated with kindness. We received mixed feedback about the staffing levels and have recommended that the provider monitors the staffing levels closely.

We were assured by the infection prevention and control measures that were in place. Medicines were well managed.

Staff had received safeguarding training and were aware of their responsibility to report safeguarding concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was Inadequate (published 30 March 2021) and there were multiple breaches of regulation. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since 30 March 2021. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.