You are here

Baylham Care Centre Inadequate

The provider of this service changed - see old profile

We are carrying out a review of quality at Baylham Care Centre. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 31 March 2021

About the service

Baylham Care Centre is a care home with nursing. At the time of our inspection 47 people were being provided with care and support which included younger adults and older people, some of whom have complex mental health and physical needs. The service can support up to 55 people.

People’s experience of using this service and what we found

We found significant concerns around how the service was managed particularly with regards to health and safety and risk management.

Risks to people's health, safety and welfare were not managed effectively, placing them at significant risk. People's care records were not always person centred and accurate. They lacked information to guide staff in how to meet their needs safely and effectively

People were not consistently supported to have maximum choice and control of their lives and staff did not support them in the least restrictive ways possible and in their best interests; the policies and systems in the service did not support this practice.

We received mixed feedback about staffing. People who were in receipt of 1:1 care were consistently supported by agency staff who were, at times unfamiliar to them. Staff training was not up to date. There were gaps in the skills and knowledge of staff across multiple areas of the service. Training in supporting people with complex needs and behaviours that may challenge was insufficient.

The home was not well managed, and the provider lacked oversight of quality standards and the care that was being delivered. Audits were not effective and had not identified the issues found during the inspection. A member of staff told us, “In the past everyone had worked very hard for the home to achieve an outstanding rating and it only took a short period of time to ruin that hard work.”

We observed many people to be happy living at Baylham Care Centre, supported by caring staff. People and their relatives did not express any significant concerns regarding the service. Many relatives also acknowledged, however, they had also had minimal time within the service in the past year due to the COVID-19 pandemic.

For more details, please see the full report which is on the CQC website at

This service was registered with us on 9 September 2019 and this is the first ‘ratings’ inspection.

The last rating for the service under the previous provider was Outstanding published on 26 October 2017.

Why we inspected

The inspection was prompted in part due to concerns received about the management of risk and people’s safety. A decision was made for us to inspect and examine those risks.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We have found evidence that the provider needs to make improvements. You can see what action we have asked the provider to take at the end of this full report.


We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

We have identified breaches in relation to safe care and treatment, safeguarding, need for consent, staffing, good governance and notifications.

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Follow up

We will work alongside the provider and local authority to monitor progres

Inspection areas



Updated 31 March 2021

The service was not safe.

Details are in our safe findings below.


Requires improvement

Updated 31 March 2021

The service was not always effective.

Details are in our effective findings below.


Requires improvement

Updated 31 March 2021

The service was not always caring.

Details are in our caring findings below.


Requires improvement

Updated 31 March 2021

The service was not always responsive.

Details are in our responsive findings below.



Updated 31 March 2021

The service was not well-led.

Details are in our well-Led findings below.