OneWelbeck Imaging and Diagnostics

Updated 14 October 2022

One Welbeck Imaging and Diagnostics is an independent health care provider offering medical imaging services to patients. They are managed by a provider called ASI London E Limited and work within a wider hospital setting under an umbrella corporation, which provides other elements of care for the patient’s pathway.

The service has been registered with CQC since 2020 and had a registered manager in post at the time of the inspection. The service had not previously been inspected by CQC.

The service provided imaging and diagnostic services with X-ray, magnetic resonance imaging (MRI), computed tomography (CT), standing CT and dual-energy X-ray absorptiometry (DEXA) scans available.

Updated 14 October 2022

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of their patients, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. Staff were committed to improving services continually.

However:

• We noted that in the magnetic resonance imaging (MRI) changing rooms, one of the emergency call bells did not reach to the floor which meant if a patient had fallen, they may not have been able to call for assistance.
• We also noted an out of date copy of the ionising radiation local rules was displayed in the X-ray room.

Updated 14 October 2022