Bodyvie Medi-Clinic

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

At our last assessment, we rated this key question as Inadequate. At this assessment, the rating has changed to Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them. We reviewed medical records and saw that care and treatment was delivered following evidence-based guidelines.

Reception staff were aware of the needs of people. Clinical staff used templates when conducting care reviews to support the review of people’s wider health and wellbeing. The provider had effective systems to identify people with previously undiagnosed conditions.

At the previous assessment we found that the provider could not demonstrate that care and treatment was consistently delivered in line with national guidance. At this assessment we found that the service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. For example, staff were signed up to receive updates from organisations such as National Institute for Health and Care Excellence (NICE) and medical journals. Clinicians were members of organisations relevant to menopause and aesthetic management to ensure they stayed up to date with knowledge.

Clinical records we saw demonstrated care was provided in line with current guidance.

The service worked well across teams and services to support people.

Staff had access to the information they needed to appropriately assess, plan, and deliver people’s care, treatment, and support. There was a structured patient pathway which included appointment confirmation, completion of medical history prior to the consultation. This was followed by a consultation to assess suitability and treatment options. Once treatment was completed, aftercare advice was provided and a review or follow up appointment set.

The service worked with other services such as people’s NHS GP to ensure continuity of care, including where clinical tasks were delegated to other services.

The service supported people to manage their health and wellbeing to maximise their independence, choice, and control. Staff told us lifestyle considerations were discussed during consultations Our review of medical records confirmed this. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

The service routinely monitored people’s care and treatment to continuously improve it.

From the clinical notes we reviewed, we found that people who used the service experienced positive outcomes as set out in legislation, standards, and evidence-based clinical guidance.

At the previous assessment we found that the provider was unable to show that they obtained consent to care and treatment in line with legislation and guidance. They were also unable to demonstrate that staff had completed mental capacity act training. At this assessment, the service demonstrated that they obtained consent appropriately.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. We saw that they had consent forms for different procedures and services such as minor operations and specific forms for each procedure. We saw copies of completed forms on people’s records.

Staff we spoke with demonstrated that they understood and applied legislation relating to consent. We reviewed staff records and saw that staff completed mental capacity Act and consent training. Capacity and consent were clearly recorded.