Bodyvie Medi-Clinic

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect.

At our last assessment, we rated this key question as Requires Improvement. At this assessment, the rating has changed to Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Feedback we reviewed from people confirmed that they were treated with dignity and respect. Staff treated colleagues from other organisations with kindness and respect.

Arrangements were in place to promote patients’ privacy. There were processes in place for people to have chaperone during their consultations or treatment if they wanted this. Staff had completed chaperone training to facilitate this. Although the service did not see children, staff we spoke with understood Gillick competency principles.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. The service had an Equality and Diversity Policy that outlined how they would meet these needs for their patients. For example, included provision for mutual respect from patients and staff respecting religious beliefs and observances. Patient communication needs were met to enable them to be fully involved in their care.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment, and wellbeing. For example, the provider had a comprehensive handbook that outlined information for patients to enable them to make informed decisions and understand the different choices available to them.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern, or distress.

There was a system for appointment triage that ensured people with immediate needs had access to services. Staff we spoke with knew the process for referral to emergency support, including mental health crisis teams.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were valued by leaders. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working, such as regular breaks. We saw team building days were established within the service.