Compact Care Solutions Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service since their registration in November 2019. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People, and others involved in their care, were involved in assessments of their care and support needs. Information from these assessments had been used to develop care and risk management plans tailored to the specific needs of people.

Senior staff monitored and reviewed people’s care and support needs with them. This helped to ensure people’s records remained up to date with information about their current needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s choices and preferences informed the planning of their care and support, in line with legislation, current practice and standards.

Staff undertook training at regular intervals so that their skills and knowledge remained up to date with current practice and standards.

Senior staff monitored and reviewed people’s needs at regular intervals to make sure care and support continued to be delivered in line with their choices and preferences. A person told us, “[Senior staff member] comes once a month to ask me how things are going and checks I am happy and the girls are doing their jobs properly.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider made sure all staff had access to current information about people’s needs to ensure people received continuity and consistency of care from the service. A person told us, “I have no problems asking them to do things for me. They do it straight away without questions.” Staff collaborated with healthcare professionals when required, sharing information about people and their needs to support continuity of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future need for care and support.

Staff monitored people’s health and wellbeing closely. They knew people well and recognised when they were unwell or in pain. A person told us, “They really want to help me especially if I am in pain. They will call when they are not here and check with me how I am and how I am feeling because I suffer from pain a lot and they worry about me.”

Any concerns staff had were reported promptly to senior staff and to the relevant healthcare professionals to ensure timely and appropriate support for people.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care plans set out the outcomes they wished to achieve from the care and support provided by staff. Staff maintained records after each visit of the care and support provided to people and their observations about people’s health and wellbeing. Senior staff reviewed these records regularly to monitor and check people were achieving their intended care goals and outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s consent was sought before staff provided them with care and support. A staff member told us, “I always explain what I am doing in a clear and respectful way and seek consent before providing care. I follow the relevant capacity and consent guidelines if someone is unable to make decisions independently.”

The service was working within the principles of the Mental Capacity Act 2005 (MCA). Mental capacity assessments were completed with people and others involved in their care. If people could not make decisions and consent to their care, processes were in place to make sure any decisions would be made in their best interests.