Compact Care Solutions Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service since their registration in November 2019. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People were treated with kindness by staff who respected their privacy and dignity. A person told us, “I really love their care, and they are very good to me. I always look forward to them coming and they are here when they are supposed to be. They don’t rush in and rush out. They take their time and don’t rush me.” A staff member said, “I treat everyone with dignity, respect, and compassion. I listen to them, respect their privacy, and support them in a way that maintains their independence.”

Senior staff obtained feedback from people at regular intervals to seek assurances they were being treated well by staff. A senior staff member told us, “We get feedback from people and are in regular contact with them and they will tell us how they are. It is important to hear from them how they feel about how the service is being provided.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff understood how to treat people as individuals and provide care and support in line with their needs and preferences. A staff member told us, “I carefully read care plans and ask questions if anything is unclear. I also listen to the individuals and their families to understand their preferences and ensure care is person-centred.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People had choice and control over how their care and support was provided. A person told us, “They are very good. They come in and do whatever I want them to do. They listen to me and they are very good. I have no problems asking them to do things for me. They do it straight away without questions.” A staff member said, “I always involve individuals in decisions about their care and respect their choices and preferences wherever possible.”

Senior staff reviewed people’s care plans at regular intervals to make sure these remained up to date and current about their choices for their care and support needs.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew people well, including the signs, triggers and other factors that might cause them to become anxious or distressed. They promptly reported any concerns to senior staff to ensure appropriate and timely support could be put in place.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff were well supported by the senior staff team. A staff member told us, “Yes, I feel supported. Managers are approachable and available when I need guidance or assistance.” A senior staff member said, “We make sure we are available to [staff] and also giving them opportunities to grow. We are also mindful of their mental health needs. For me that regular contact with staff makes them feel listened to and supported.”

Senior staff also used staff supervision meetings to identify and provide any additional support staff needed to carry out their roles effectively.