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Inspection Summary


Overall summary & rating

Good

Updated 12 October 2017

Bluebird Care (Barking and Dagenham) is a domiciliary care agency providing support with personal care to people living in their own homes. At the time of inspection 52 people were using the service. At the previous inspection of this service in August 2015 it was rated as Good. We made one requirement because the service had failed to notify the Care Quality Commission of allegations of abuse. During this inspection we found this issue had been addressed and the service remained Good.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place and people told us they felt safe using the service. Risk assessments provided information about how to support people in a safe manner. Medicines were managed safely.

Staff received training and supervision to support them in their role. People were able to make choices for themselves where they had the capacity to do so and the service operated within the principles of the Mental Capacity Act 2005. Where the service supported people with meal preparation people told us they were able to choose what they ate and drank. People were supported to access relevant health care professionals.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity.

People’s needs were assessed before they began using the service. Care plans were in place which set out how to meet people’s individual needs and these were subject to review. The service had a complaints procedure in place and people knew how to make a complaint.

Staff and people spoke positively about the registered manager. The service had various quality assurance and monitoring systems in place, which included seeking the views of people on the running of the service.

Inspection areas

Safe

Good

Updated 12 October 2017

The service was safe. Appropriate safeguarding procedures were in place and staff understood their responsibility for reporting any safeguarding allegations.

Risk assessments were in place which provided information about how to support people in a safe manner.

The service had enough staff to support people in a safe manner and robust staff recruitment procedures were in place.

Medicines were managed in a safe manner.

Effective

Good

Updated 12 October 2017

The service remains good.

Caring

Good

Updated 12 October 2017

The service remains good.

Responsive

Good

Updated 12 October 2017

The service remains good.

Well-led

Good

Updated 12 October 2017

The service remains good.