Bassingham Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders did not always actively listen to information about people who are most likely to experience inequality in experience or outcomes. This meant people’s care was not always tailored in response to this.

Staff demonstrated a responsive approach to meeting people’s needs. Reasonable adjustments were made to support equity and improve outcomes such as flexible routines, the use of assistive technology and mobility aids.

However, while these adjustments were evident in practice, care plans did not always reflect the level of detail required to ensure consistency and continuity of care. For example, one person’s care plan lacked detail about how to effectively monitor and escalate any weight loss.

An electronic record keeping system had recently been introduced. The provider told us all care plans and risk assessments were being reviewed and updated before being added to the new system. This was to ensure that the information was current, comprehensive, and aligned with best practices.

The majority of relatives told us they were not involved in care planning or reviewing their loved one’s care and support. The provider had recognised their involvement was a key component of this process and was taking steps to improve this.

Visiting professionals spoke positively about the service, highlighting that staff were proactive in advocating for people’s needs. This included engaging effectively with external agencies and supporting people to express their views and preferences.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.